MBET AND SONS LIMITED operates in modelling services. This Refund Policy explains how cancellations, booking adjustments, service credits, and refunds are handled for modelling related services, bookings, engagements, and related transactions made through the website or any authorized business channel.
1. Scope of this Policy
This policy applies to:
a. Modelling services
b. Talent bookings and appearance engagements
c. Campaign, brand, or event related modelling assignments
d. Consultation or coordination services related to modelling engagements
e. Other lawful services listed on the website
2. Eligibility for Refund, Credit, or Rebooking
A customer may be eligible for a refund review, service credit, partial refund, full refund, or rebooking option where:
a. A duplicate payment is confirmed
b. A billing error attributable to MBET AND SONS LIMITED is confirmed
c. A paid booking could not be commenced for reasons directly attributable to the company
d. A confirmed engagement was not delivered substantially in accordance with the agreed scope and was not reasonably remedied after notice
e. The customer was charged after a valid cancellation became effective
3. Non Refundable Transactions
Unless otherwise expressly agreed in writing, the following are generally non refundable:
a. Consultation, coordination, or planning fees already earned
b. Booking reservation fees after a date, personnel, or production slot has been reserved
c. Amounts already committed to talent, vendors, studios, production support, transportation, styling, or third parties on the customer’s behalf
d. Services already fully rendered or substantially performed
e. Cancellations made after agreed preparation, scheduling, or mobilization has commenced
f. Customer caused delays, no show situations, or cancellations arising from inaccurate instructions or missed approvals
4. Booking and Engagement Cancellations
Where a customer cancels a modelling engagement after confirmation, MBET AND SONS LIMITED may retain or deduct reasonable amounts covering planning time, personnel reservation, coordination work, third party commitments, transportation arrangements, and other nonrecoverable costs already incurred.
5. Rescheduling
Where feasible, the company may allow a confirmed engagement to be rescheduled rather than refunded. Rescheduling is subject to availability, revised costs, and any third party commitments already made.
6. Refund Review Procedure
To request a refund, billing review, or service review, the customer should contact MBET AND SONS LIMITED using the support details published on the website and provide:
a. Customer name
b. Booking or invoice reference
c. Date of payment
d. Description of the issue
e. Supporting correspondence or materials where relevant
The company may investigate the request and ask for additional information before making a determination.
7. Available Remedies
Where a claim is accepted, MBET AND SONS LIMITED may choose the most appropriate remedy depending on the circumstances, including:
a. Rebooking
b. Service credit
c. Partial refund
d. Full refund
8. Refund Timing
Approved refunds will ordinarily be returned through the original payment method unless another lawful method is agreed in writing. Processing times may depend on banks and payment service providers.
9. Chargebacks and Abuse
Customers are encouraged to contact the company first before initiating a chargeback. MBET AND SONS LIMITED reserves the right to contest unjustified chargebacks and restrict future bookings where there is evidence of fraud, abuse, or bad faith conduct.